Kinect Platform · Revenue Job #1
The AI sales rep that actually knows your catalog
Most of the traffic you pay for leaves without buying — not because the products are wrong, but because nobody was there to help choose. Kinect puts an AI sales rep on your store: grounded in your full catalog and policies, selling in your brand's voice, live the same day.
It's revenue job #1 on the Kinect platform: one intelligence trained on your store, learning from every conversation.
Grounded
It knows your catalog like your best employee
Every product, policy, and review, synced continuously. The rep answers from your data — sizing, materials, compatibility, shipping — not from the open internet. When it recommends something, it can say why.
Selling
It sells, it doesn't deflect
It asks one or two smart clarifying questions instead of returning a wall of results, explains why each recommendation fits, compares options honestly, and pairs what goes together — bigger carts, in your brand's voice, tuned with your team.
Accountable
It's measured like a hire, not a widget
Every store launches behind an A/B split against its own baseline. You see exactly which conversations and orders Kinect claims. If the rep doesn't earn its keep, the data says so.
The moments it wins
The pattern is always the same: a shopper is ready to buy, and one unanswered question stands between them and checkout. They don't go hunting for the answer — they bounce. The rep answers it in the moment.
Bloom · Kinect sales repThe rep reads the constraint, not just the keywords — and answers from your product facts, reviews, and label guidance.
Mendoza · Kinect sales repHesitation on a product page is where sales die. The rep compares honestly, cites your size guidance, and resolves the doubt in the moment.
NewMoney · Kinect sales repGift buyers don't know your catalog taxonomy. The rep understands occasion, recipient, and budget — like a good associate would.
What it does to the numbers
more revenue for brands with Kinect, across live stores, measured against their own baselines.
of shoppers who engage with the rep go on to purchase — multiples of a typical site average.
from kickoff to live, with the Kinect team doing the onboarding.
Engagement figures describe engaged-shopper cohorts on live Kinect stores; the revenue range is measured against each store's own baseline, not store-wide causal lift. The full methodology is on How we measure.
Same-day onboarding, done for you
We're hands-on partners, not a self-serve vendor. You ship a finished product, not a configuration project — here's what day one looks like.
- 01
Kickoff
A short call: your goals, your voice, what the rep must never say.
- 02
Sync
The Kinect team sets up the integration and pulls in your catalog, policies, and knowledge base.
- 03
Voice tuning
We tune tone, terminology, and recommendation behavior to your brand.
- 04
Review
You test it against your own hard questions before a single shopper sees it.
- 05
Live — same day
The rep launches behind an A/B split. Weekly reviews tune it against real conversations from then on.
Built on your stack, not around it
Kinect works with all major ecommerce platforms — a native Shopify integration, headless via a hosted API and React SDK — and plays well with Klaviyo, Gorgias, and Judge.me. The widget loads in the background and the heavy lifting happens on our servers, so your store stays fast.
Frequently asked questions
Does the sales rep handle customer support?
No — deliberately. Order, return, and status questions route to your existing helpdesk so the rep stays focused on selling. Mixing service and selling is how agents end up mediocre at both. Many Kinect brands run Gorgias for support alongside Kinect for discovery.
How does it stay accurate about our products?
The rep is grounded in your live catalog, policies, and knowledge base — every product, variant, and policy synced continuously — and the Kinect team reviews real conversations with you weekly. It answers from your data, not from the open internet.
How much control do we have over the voice?
The voice is tuned with your team during onboarding — tone, terminology, what to recommend and what never to say — and refined in weekly reviews against real conversations. It should sell the way your best salesperson talks, because it's trained on how your brand actually speaks.
Is the sales rep all Kinect does?
It's revenue job #1 — the first of six. The same intelligence that talks to your shoppers also runs Dynamic Product Pages, Catalog Enrichment, Customer Intelligence, the Agent-Ready Storefront, and AI Studio. Everything the rep learns in conversation makes the other five sharper. Most brands meet Kinect through the rep and turn the rest on from there.
Which brands is this built for?
Brands that have earned real traction and care how they show up — you're paying for traffic, your brand experience matters to you, and you want more of the shoppers you already have to convert. Kinect serves all major ecommerce platforms, with simple integrations for Shopify and more. If shoppers ask questions before they buy — sizing, ingredients, compatibility, 'which one is right for me?' — the rep has work to do. And as more shoppers learn to ask instead of browse, that's true of nearly every catalog.
Runs on the same brain
The rep is the first of six revenue jobs that run on your brand's one intelligence. Everything it learns in conversation — what shoppers ask, what stalls them, what closes them — makes the other five smarter.
See it working: customer case studies. For the category basics, start with what an AI shopping assistant is.
Put a rep on your floor
Book a demo and we'll run the rep against your own catalog — your products, your policies, your hardest customer questions.