Customer stories
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more shoppers buy.
See how brands help shoppers find the right product, get answers, and buy with confidence.
Help families choose a meaningful gift.
- Higher order value
- +29%
- Engaged conversion
- 22×
Shoppers who talk to the rep buy at 13%, vs 0.6% for those who don't. An engaged-cohort measure, not causal lift
Read the Slumberkins story
Help shoppers find their style in a deep collection.
- Engaged conversion
- 16×
- Catalog items
- 5,000+
Shoppers who engage the stylist buy at 9.4%, vs 0.6% for those who don't. An early cohort of 181 engaged shoppers; engaged-cohort measure, not causal lift
Read the A.L.C. story
Turn a TV moment into buying conversations.
- Engaged conversion
- 8×
- Engaged Orders
- 158
Shoppers who talk to the rep buy at 14.4%, vs 1.8% for those who don't. An engaged-cohort measure, not causal lift
Read the Bloom story
Make the first purchase easier to understand.
- Engaged conversion
- 5.8×
- Engaged Orders
- 190
Shoppers who message the rep buy at 15.2%, vs 2.6% for those who don't. An engaged-cohort measure, not causal lift.
Read the Loosey Goosey story
Give buyers confidence in a bigger purchase.
- Engaged revenue
- $400K+
- Engaged conversion
- 19×
Operators who talk to the rep go on to purchase at 3.1%, vs 0.16% for visitors who don't. An engaged-cohort measure, not a causal claim
Read the VTM Vending story
Find the questions that hold shoppers back.
- Visitor Engagement
- 3%
- Buying conversations
- 300+
Of shoppers who see the rep go on to send a message. Well above typical site-chat rates
Read the Sousa storyCustomer conversion figures compare shoppers who engaged with Kinect with those who did not. They do not establish store-wide causal lift. How we measure ↗
See what this could look like on your store.
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