Question 1

What is Kinect?

Accepted Answer

Kinect is the AI revenue platform for DTC brands. One intelligence learns your store — catalog, policies, reviews, past conversations — and runs a lineup of revenue jobs on it: an AI sales rep that answers shoppers and closes on your site, product pages that adapt to whoever's reading, a catalog cleaned up and filled in for ChatGPT and Google, customer research drawn from real conversations, a storefront AI assistants can read, and fresh copy and product imagery. The fastest way to see it is a demo on your own store.

Question 2

What else does Kinect do besides answer shoppers?

Accepted Answer

Answering shoppers is revenue job #1, not the whole platform. The same intelligence runs six jobs: the AI Sales Rep converts the shoppers on your site. Dynamic Product Pages adapt the questions and answers on each product page to the shopper and the product. Catalog Enrichment cleans up and fills in your catalog — fit, fabric, occasion — and distributes it to ChatGPT, Google, and the surfaces where AI shops. Customer Intelligence turns conversations and journeys into research: what shoppers want, what blocks them. The Agent-Ready Storefront makes your store readable by the AI assistants shopping for your customers. And AI Studio creates new copy and product shots from what you already sell. One brain, six jobs — a demo walks through them on your catalog.

Question 3

How is Kinect different from a chatbot like Intercom, Drift, or Gorgias?

Accepted Answer

Those tools are built for support — deflecting tickets and routing conversations. Kinect is built to sell. The rep is part of your site, knows your full catalog, and works like a knowledgeable floor associate: recommending, comparing, closing, in your brand's voice. It's also one job of a larger platform — the same intelligence keeps your catalog, product pages, and AI-facing storefront current between visits.

Question 4

How is Kinect different from site search like Algolia, Searchspring, or Klevu?

Accepted Answer

Site search matches keywords. "Laptop for video editing under $1500" gets the same treatment as "laptop." Kinect understands what the shopper is trying to do, asks one or two smart clarifying questions, and explains why each recommendation fits — instead of handing back a wall of results to sort through.

Question 5

Does Kinect handle customer support questions?

Accepted Answer

No — that's on purpose. Kinect sells; it doesn't do tickets. If a shopper asks about an order, a return, or a broken item, the rep points them to the right place: your help desk, contact form, or live chat. Mixing selling and support is how bots end up mediocre at both.

Question 6

Does Kinect only work when a shopper opens the chat?

Accepted Answer

No — a lot of the platform runs between visits. Kinect keeps your catalog filled in as products change, keeps what ChatGPT and Google read about your store current, and flags what shoppers keep asking for. Always on, with nothing needed from your team. It's the part of the platform a demo shows best.

Question 7

What does setup look like?

Accepted Answer

We're hands-on partners, not a self-serve vendor. The Kinect team sets up the integration, trains the platform on your catalog and policies, tunes the rep to your brand's voice, and reviews everything with you before going live. You ship a finished product, not a configuration project.

Question 8

How long until we go live?

Accepted Answer

Same day. Onboarding is a hands-on service — the Kinect team sets up the integration, trains it on your catalog, tunes the voice, and reviews everything with you the same day kickoff happens. No theme rebuild, no engineering lift on your side.

Question 9

Do you support headless Shopify (Hydrogen, Next.js, custom storefronts)?

Accepted Answer

Yes. Headless storefronts get the same experience through our hosted API and React SDK — same intelligence, same rep, no theme dependency. Tell us what your stack looks like and we'll show you how it fits.

Question 10

Do you work with platforms other than Shopify?

Accepted Answer

Yes. Shopify is the native integration — live the same day. WooCommerce, Salesforce Commerce Cloud, and Adobe Commerce (Magento) run through the same hosted API and React SDK our headless storefronts use. Running something else? Talk to us — we build to your stack.

Question 11

Will Kinect slow down our site?

Accepted Answer

No. The widget loads after your page does, and the heavy lifting happens on our servers, not in the shopper's browser. We obsess over speed and reliability — your storefront performance is non-negotiable.

Question 12

What does Kinect cost?

Accepted Answer

Talk to us — we'll discuss pricing once we understand your store. Email hello@trykinect.ai or book a call from the contact page.

Question 13

What does working with Kinect look like?

Accepted Answer

Hands-on integration from the Kinect team, weekly tuning reviews, and direct access to the founders. We're a partner, not a vendor — we'd rather over-invest in your launch than ship something generic.

Question 14

Can we A/B test Kinect against our current experience?

Accepted Answer

Yes — that's how every customer launches. We split traffic, measure conversion and AOV against a control group, and only declare success when the data is statistically meaningful. If Kinect doesn't win, we want to know.

Question 15

How does Kinect report results?

Accepted Answer

Against your own baseline, with the methodology in the open. Brands with Kinect see 3–6% more revenue, measured against their own baselines, and 6–21% of shoppers who engage go on to purchase — engaged-shopper behavior, never a store-wide lift claim. We don't advertise guaranteed lift percentages; several tools in this category do, and we think that's exactly the wrong habit. The full methodology, including what we refuse to claim, is on our How We Measure page.

Question 16

What is the best AI shopping assistant for Shopify?

Accepted Answer

Start with your size and motion, not a feature list. If you're an earlier-stage store that wants an inexpensive widget to install and run yourself, the self-serve tools (Rep AI, Alhena, and similar) exist for that. If you're an established DTC brand where pre-purchase conversion is the bottleneck, Kinect is purpose-built for you: an AI Sales Rep that knows your full catalog, tuned to your brand's voice by our team, live the same day, and measured behind an A/B split rather than a guaranteed lift claim. The fastest way to see the difference is a demo on your own catalog — book one from the contact page.

Question 17

How is Kinect different from Rep AI, Alhena, or Envive?

Accepted Answer

Focus and motion. Those tools bundle support automation into a broad, self-serve product your team installs and configures. Kinect is focused on helping people buy — understanding what each shopper wants and closing on your site — and is delivered white-glove: our team trains it on your catalog, tunes the voice, launches an A/B split, and reviews real conversations with you weekly. The rep is also one job of a larger platform: the same intelligence keeps your catalog, product pages, and AI-facing storefront current. And we route support questions to your helpdesk on purpose — mixing service and selling is how agents end up mediocre at both.

Question 18

Can Kinect help my brand show up in ChatGPT, Perplexity, and other AI search?

Accepted Answer

Yes — two of the six revenue jobs do exactly this. Catalog Enrichment cleans up and fills in your product data, then distributes it to ChatGPT, Google, and the surfaces where AI shops. The Agent-Ready Storefront makes your store readable by the AI assistants shopping for your customers, so they describe you from your own facts instead of guesswork. If you want to see where you stand today, the AI Readiness Audit shows how AI reads your store — or book a demo and we'll walk through it on your catalog.

Questions, answered.

What Kinect is

Setup & integration

Pricing & partnership

Performance & measurement

AI shopping assistants & AI search

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